Universal Sign Systems | Terms and Conditions

Terms and Conditions

CUSTOMER CARE & PRIVACY POLICY

At Universal Aluminium Systems we are committed to providing a friendly and efficient service to all our customers.  Our dedicated Customer Support Team is fully trained to assist with any enquiry you have relating to a variety of Services.

You will receive a warm and enthusiastic welcome from our Customer Support Team, who will take ownership of your enquiry and deal with it in a sensitive and timely manner.  All matters will be treated with the utmost confidentiality and in compliance with the Data Protection Act.

We promise to:

Constantly strive to improve our service to you and closely monitor our performance.  We are available either by telephone, face to face, letter or email.

Privacy Policy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and UK law).

We collect information about customers for 2 reasons: firstly, to process your order and second, to provide you with the best possible service in connection with your order.

We are fully committed to controlling Internet spam. In accordance with UK law our mailing list is strictly “for our use” only and you may be deleted at any time. You will be added to our mailing list from the time you open an account unless you have chosen not to do so.

What we will do:

We will hold your personal information securely and make all reasonable efforts to prevent unauthorised access to or use of your personal information.

The information we hold about you will be accurate and up to date. You can check the information that we hold about you by contacting our accounts department. If you find any inaccuracies we will delete or correct the information promptly on being told about it.

We will only use your personal information to provide services or information you have expressly requested us to provide or what we think may be of interest to you.

If you have agreed to our mailing list we will only send you information about our products and services, and you may opt out of our mailing list at anytime.

If you have opted out of our mailing list we will remove your details immediately.

What we will NOT do:

We will not contact you in the future unless you have given us your consent and then only to give you information about our products or service. You may opt out of our mailing list at any time.

We will not pass any information on to third parties, or share your personal information with anyone else.

We will never collect sensitive information about you without your explicit consent.

We will not collect information about customers that is not needed for processing orders placed by our customers.